Elena Putilova
Elena Putilova
Elena Putilova
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Elena Putilova

Москва, Россия
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  • Профиль
  • Статус
Достижения
Professional PC user, SAP, Avaya CMS, good experience in HR and CS, good team player, manage the team of 7 and more people, created and delivered several trainings, etc.
Опыт работы
20 лет и 11 месяцев
20 лет и 11 месяцев
  • настоящее время
    2014
    декабрь
    3 года и 9 месяцев

    Customer Service Manager RU and UA

    NU SKIN ENTERPRISES

    Индустрия моды

    Full range of CS related tasks: orders, deliveries, claims, service level, satisfaction of distributors, etc.
    Call monitoring, skills management
    Recruiting, training, motivation of team members
    Regularly evaluate the quality of the service provided to customers
    Guarantee proper working and quality of the service assistance
    Preparing and distributing periodic reports, monitoring the dispatch of periodic reports (based on CMS and SAP)
    Support of regional sales offices (goods movements, sales reports, procedures and policies, etc)
    Interacting with IT departments for the maintenance of CC equipment
    Developing and coordinating internal procedures and regulations etc;
    Developing a motivation program for employees.
    Working in SAP, Avaya CMS
    SAP SD module experienced level. Close communication with SAP BAs in Head office concerning all enhancements, bugs and projects of SD. Check business-processes within SD+FI+MM and find ways for improvements.
  • настоящее время
    2009
    август
    9 лет и 1 месяц

    Call Center Manager/Customer Service

    Nu Skin Enterprises RS

    Full range of CS related tasks: orders, deliveries, claims, service level, sutisfaction of distributors, etc.
    Call monitorings, skills management
    Recruiting, training, motivation of team members
    Regularly evaluate the quality of the service provided to customers
    Guarantee proper working and quality of the service assistance
    Preparing and distributing periodic reports, monitoring the dispatch of periodic reports (based on CMS and SAP)
    Support of regional sales offices (goods movements, sales reports, procedures and policies, etc)
    Interacting with IT departments for the maintenance of CC equipment
    Developing and coordinating internal procedures and regulations etc;
    Developing a motivation program for CC employees.
    Working in SAP, Avaya CMS
    SAP SD module experienced level. Close communication with SAP BAs in Head office concerning all enhancements, bugs and projects of SD. Check business-processes within SD+FI+MM and find ways for improvements.
    As a Project Manager worked for Launches of new products. Coordinate all the processes within the project: registration, Marketing, communication, supply chain, sales, including full testing.
  • 2007
    декабрь
    2006
    октябрь
    1 год и 2 месяца

    HR Manager

    Systema Inform LLC

    Advise managers and staff on full range of HR issues, including conditions of employment, benefits, performance management, training, career development, rules and procedures, professional ethics and work environment issues.
    Serve as lead HR resource in preparing reports and analytical materials and presentations to management.
    Conduct Department workforce planning and staff data analysis and reporting.
    Handle all aspects of the recruitment process.
    Making candidates’ profiles;
    Organize, develop and coordinate the "Orientation Program" for new comers.
    Employee Hand Books' (Corporate Code) development and implementation.
  • 2009
    август
    2005
    июнь
    4 года и 2 месяца

    Recruitment and Adoptation Manager

    ZAO SP

    Search and selection of the candidates for company vacancies (initial interviews, candidates’ assessment etc.);
    Candidates’ database update;
    Preparing vacancies advertisements;
    Labor market monitoring;
    Checking final candidates’ references;
    Coordination of job offer preparation.

    Conduct Department workforce planning and staff data analysis and reporting.
    Handle all aspects of the recruitment process.
    Making candidates’ profiles;
    Organize, develop and coordinate the "Orientation Program" for new comers.
    Employee Hand Books' (Corporate Code) development and implementation.
  • 2005
    июнь
    2004
    май
    1 год и 1 месяц

    TL Administration

    JSC "AIG Russia"

    Supervision of two other administrators, delivering trainings to other administrators in different Regions, Training’s translation, making presentation for Trainings in Russian and English
    Running database of application forms and personnel database, Jet-screening of applications, control of policies issue, applications entering to OLAS (Policy’s details information system)
    Monthly and weekly Activity/Production reports
    Personnel recruiting, personnel agreements, monthly attendant’s records, schedule of employee’s work.
  • 2004
    май
    2002
    сентябрь
    1 год и 7 месяцев

    Guest Service Officer

    Hotel "Ararat Park Hyatt Moscow"

    Check-in/check-out procedure, Control of guest’s payments, Resolving different kinds of guest’s problems
    Communicating with clients and international companies regarding reservations, payment, etc.
    Monthly attendants records, schedule of employee’s work.
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