Радостин Георгиев
Радостин Георгиев
Радостин Георгиев
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Радостин Георгиев

Global Partner Support Associate в Google
Дублин, Ленстер, Ирландия
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  • Возраст
  • Адрес
  • E-mail
  • Телефон
  • Социальные сети
  • Профиль
  • Статус
Достижения
Опыт работы
4 года и 3 месяца
4 года и 3 месяца
  • настоящее время
    2016
    август
    1 год и 9 месяцев

    Global Partner Support Associate

    Google, 10 000 +

    Информационные технологии, Интернет, Телеком

    Review Google AdSense applications, improve customer queries system through proper feedback and solve issues related to submission of the AdSense applications. Coordinate with publisher department for the satisfactions of the customers. Support customer through email service and design policies and procedures for the improvement of the system. Collaborate with other team members to enhance the output of the department.

    ► Completed efficiently high number of high tier and low tier cases with average of 60 to 70 cases per day.
    ► Achieved maximum customer satisfaction 90%+ according to the survey through timely reviewing web application of customers with average of 500 application per day.
  • 2016
    январь
    2015
    май
    8 месяцев

    Operations Supervisor

    Skrill Ltd., 501 — 1 000 сотрудников

    Финансы/Бухгалтерское дело

    Led team, created scheduled for the team, monitored and organised workload to solve problems. Coordinated with team members to achieve high performance level through organising work schedule and creating training and guide line for the team. Motivated staff to deliver better results and communicated with client through email and phones to maintain exceptional customer support. Established long-term relationships with clients and stakeholders and developed detailed product development proposals for the management.

    ► Developed new policies and procedures to identify risk and established strong controls to minimise the chances for occurrence of risk.
    ► Analysed competitor marketing trends and proposed new ideas for the product development and enhancement of efficiency and existing VIP offering.
  • 2015
    май
    2014
    декабрь
    5 месяцев

    Operations Executive

    Skrill Ltd., 501 — 1 000 сотрудников

    Финансы/Бухгалтерское дело

    Evaluated documents, and produced different reports and analysis for the senior management. Actively practiced and supported company operating policies and procedure. Prepared efficiency reports once per hour in order to monitor daily production variance. Developed and implemented plans to remove areas of inefficiency and provided additional training to members of team.

    ► Contributed toward the improvement and enhancement of efficiency of the existing product and advised for the best results for the upcoming launch of the product.
    ► Identified different fraud patterns and developed internal controls to mitigate risk.
  • 2014
    декабрь
    2014
    апрель
    7 месяцев

    Customer Service Representative

    Skrill Ltd., 501 — 1 000 сотрудников

    Финансы/Бухгалтерское дело

    Delivered technical expertise to the company and contractual partners to maximise the output through industry demonstrated knowledge and learning. Created reports and solutions based on data or log files produced by system software. Proposed troubleshooting solutions in case of emergency and took decisions about actions situations affecting the company and affiliated clients.

    ► Prepared and coached team members in program readiness standards and professional and moral development for the achievement of the goals defined by company.
  • 2013
    ноябрь
    2013
    февраль
    9 месяцев

    Customer Service Representative

    Playtech, 1 001 — 5 000 сотрудников

    Программное обеспечение

    Consulted customers about the specifications of the company’s products via phone, email and chat. Focused on customer expectations and satisfaction via providing high quality support. Provided technical assistance to the customers regarding the software and websites.

    ► Good results in conversion and retention of customers.
Образование
Сообщества и блоги пользователя
Компании пользователя
  • Google

    Отрасль: Информационные технологии, Интернет, Телеком
    Подписчиков: 5

  • Playtech

    Отрасль: Программное обеспечение
    Подписчиков: 5

  • Skrill Ltd.

    Отрасль: Финансы/Бухгалтерское дело
    Подписчиков: 2

  • Paysafe Group

    Отрасль: Финансы/Бухгалтерское дело
    Подписчиков: 1

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